Pamusha operates some activities itself and arranges others with trusted Victoria Falls operators. This policy explains how cancellations and changes work for each. Room bookings follow the terms shown when you book your room.
Activities operated by Pamusha
- Cancellations made 24 hours or more before the scheduled activity may be eligible for a full refund or rescheduling, subject to the specific activity.
- Cancellations made less than 24 hours before the activity may attract cancellation charges.
- No-shows are generally non-refundable.
Activities arranged with other operators
Where Pamusha books an activity with another operator, the cancellation and refund policy of that service provider may apply. If a supplier's conditions differ from Pamusha's general policy, we will tell you before you confirm.
Weather and operational conditions
Some activities can be affected by:
- Weather
- River conditions
- Safety conditions
- Park closures
- Operational restrictions
- Supplier availability
If Pamusha or the relevant supplier cancels an activity for safety or operational reasons, Pamusha will endeavour to offer a suitable alternative, a rescheduling option or a refund for the affected service, subject to any non-refundable third-party charges.
Changes
Please contact Pamusha as soon as possible if you need to change dates, passenger numbers or activities. Changes are subject to availability and may be subject to supplier charges.
No-shows
A guest who does not arrive for a confirmed activity without prior notice may be charged 100% of the activity price.
Important
Pamusha cannot promise refunds where the refund terms are set by another supplier. Specific supplier terms may apply to activities we arrange on your behalf.
Questions about a booking? Email reservations@pamusha.com or WhatsApp +263 779369160.
